- Handle incoming and outgoing customer calls and respond to inquiries.
- Prepare quotations for crane servicing, repairs, spare parts, and related requirements.
- Follow up with customers on pending quotations and service inquiries.
- Coordinate with the sales and service teams to ensure timely customer support.
- Maintain customer databases, service records, quotation details, and follow-up reports.
- Coordinate with customers regarding service schedules, breakdown complaints, and job status.
- Maintain daily calling and reporting records using MS Excel.
Required Skills:
- Positive communication and telephone-handling skills.
- Experience in quotation preparation and customer follow-up.
- Basic knowledge of MS Excel, Word, and email
- Crane, automobile, heavy equipment, or machinery dealership experience preferred.