Client Relationship Manag

Company: Leadraft Media Solutions Pvt Ltd

Location: Visakhapatnam Rural Mandal (On-site)

Job Type: Full-time

Department: Admin / Account Management

Reports To: Director

About Leadraft Media Solutions

At Leadraft Media Solutions Pvt Ltd , we are a results-focused digital marketing agency dedicated to delivering measurable ROI for national, regional, and local businesses. Through tailored SEO strategies, paid search, social media marketing, and comprehensive digital media campaigns, we combine data-driven strategies with creative execution to help brands increase visibility, engagement, and conversions.

Our team operates in a high-performance environment where innovation, accountability, and customer success drive everything we do.

Role Overview

We are seeking a proactive and client-centric Client Relationship Manager (CRM) to join our on-site team in Visakhapatnam Rural mandal. In this role, you will serve as the primary point of contact for our portfolio of clients, ensuring high levels of satisfaction across our SEO, paid search, social media, and digital campaign offerings.

You will bridge the gap between client vision and internal execution—coordinating daily with performance and creative teams, tracking campaign outcomes, managing review meetings, and proactively unlocking upselling and cross-selling opportunities to grow account value.

Key Responsibilities 1.



Client Management & Communication

- Serve as the main point of contact for day-to-day client communication, inquiries, and campaign updates.
- Conduct client onboarding sessions, strategy syncs, and periodic performance review meetings.
- Build and maintain long-term, trust-based relationships with decision-makers and brand partners.
- Maintain transparent, accurate records of all client communications, feedback, and commitments in agency CRM software.

2. Campaign Coordination & Reporting

- Collaborate closely with internal specialist teams (SEO, Paid Search, Social Media, Content) to ensure campaign execution aligns with client goals and timelines.
- Monitor campaign performance, gather metrics, and prepare clear, insightful reports highlighting key results and ROI.
- Translate complex performance data into actionable business insights during client discussions.

3. Account Growth & Problem Resolution

- Identify organic upsell and cross-sell opportunities to offer additional agency services aligned with client growth objectives.
- Proactively address client concerns, resolve delivery or performance issues, and implement swift conflict-resolution strategies.
- Solicit and aggregate client feedback to help internal teams continually refine and improve agency service delivery.

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