Core Roles and Responsibilities

- Client Communication: Serve as the main point of contact for inbound and outbound inquiries via phone, email, and messaging apps.

- Relationship Management: Build and maintain long-term client loyalty through regular follow-ups, updates, and personalized engagement.

- Complaint &
- Issue Resolution:

Handle customer grievances, investigate service or product problems, and coordinate with internal teams for fast solutions.

- Sales &

- Lead Support:

Assist with lead generation, qualify potential buyers, schedule appointments or test drives, and support the sales team.

- Upselling &

- Cross-Selling:

Identify opportunities to introduce customers to complementary products, service upgrades, or renewals.

- CRM &

- Data Management:

Keep accurate, up-to-date customer records, call logs, interaction histories, and feedback data in the company CRM system.

- Feedback Collection: Gather customer reviews and satisfaction metrics to report trends and improvement areas to management.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks

- Paid sick time

- Paid time off

Work Location: In person

📌 Customer Relationship Executive (Surat)
🏢 EcoCarry Pvt.Ltd
📍 Surat