Job Title: Process Analyst

Department: Operations

Location:India on site – GNR or VDR

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:





· Entering client provided data in CRM/Portal accurately.

· Make outbound calls to locations like Hospitals, Law firms, corporate offices, etc. to verify required details.

· Emailing clients to verify or obtain information using professional tone.

· Perform Analysis on raw data / request forms received from clients.

· Handling and processing multiple files effectively while maintaining efficiency and accuracy.

· Display efficiency with programs like MS word, Excel, Adobe creative pro, etc.

· Build strong relationships with Team Leader, and team members.

We expect you to have:

· Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.

· Proficient in Customer service.

· Knowledge of record management procedures & processes (is a plus)

· Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.

· Effective analytical, problem-solving, and decision-making skills.

· Effective organizational skills

· Ability to access and research multiple sources of data.

· Must pass pre-hire exam with 90% or higher.

· Ability to multitask and work under pressure.

· Strong attention to detail and critical thinking skills

· Must be able to effectively resolve problems and be effective in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.

· Must be able to work in a team oriented, high demand and fast paced environment. Clear and effective communication skills in English

📌 Customer Experience Specialist (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar