What you will do- Be the first voice of EARTHAMENTS for clients, in the studio, on the phone, over email and on social media Manage orders from confirmation through dispatch and delivery, including custom requests, returns and exchanges Merchandise the physical store and keep online listings accurate, current and well presented Coordinate between clients, the studio team and our artisans so everyone stays informed Keep order records and client communication organised and easy to trace Who you are An excellent communicator in English, Bengali and Hindi, both spoken and written Composed and warm with clients, and transparent and firm with timelines Organised and detail-minded, the kind of person who notices a missing clasp or a delayed parcel before anyone asks Comfortable with e-commerce platforms, spreadsheets and messaging tools Drawn to craft, design or jewellery (prior retail or client-facing experience is a plus)