: Customer Support Executive Job Title: Customer Support Executive Experience Required: 1 Year Job Type: Full-time Job SummaryWe are looking for a Customer Support Executive with 1 year of experience in handling customer queries, resolving complaints, and providing excellent customer service. The candidate should have solid communication skills, problem-solving abilities, and a customer-focused approach. Roles and ResponsibilitiesHandle customer inquiries through calls, emails, and live chat.

Resolve customer issues and complaints in a timely and professional manner. Provide accurate information about products, services, and company policies. Maintain customer records and update details in CRM software.

Follow up with customers to ensure satisfactory resolution of issues. Escalate complex customer concerns to the relevant departments. Meet customer satisfaction and performance targets.



Maintain professional communication and build positive customer relationships.

Required

SkillsMinimum 1 year of experience in customer support or customer service. Good verbal and written communication skills. Strong problem-solving and customer-handling skills. Basic computer knowledge and MS Office proficiency. Familiarity with CRM tools and ticketing systems is an advantage. Ability to work independently and as part of a team.

Educational

QualificationAny graduate or undergraduate candidate, depending on company requirements.

Additional

RequirementsAbility to work in rotational shifts, if required. Good time-management and multitasking skills. Professional attitude and willingness to learn.

Salary: As per company standards and experience.

Work Location: As per company requirements.

📌 Customer Care Executive (Bengaluru)
🏢 Shadowfax
📍 Bengaluru