Job Title: Customer Care Executive

Experience Required: 1 Years

Industry: D2C / Activewear / Fashion / Fitness

Employment Type: Full-Time

Location: Nariana, Delhi

About: Fitkin is a premium Indian activewear brand that creates high-performance apparel for men and women. Known for its functional designs, quality fabrics, and modern aesthetics, the brand offers comfortable, durable, and stylish activewear that supports an active lifestyle, from workouts to everyday wear.

Website: https://fitkin.in Instagram: https://www.instagram.com/fitkin.in/

Key Responsibilities - Customer Support

- Handle customer queries through WhatsApp, email, phone calls, Instagram, and other social media channels.
- Resolve customer concerns related to orders, payments, delivery, cancellations, returns, exchanges, refunds, and sizing.
- Ensure all customer queries are responded to within the defined SLA.

Customer Experience

- Provide accurate product recommendations, size guidance, and styling assistance.
- Maintain a friendly, professional, and empathetic communication style.
- Collect customer feedback and share recurring issues with relevant teams.

Reporting & Operations

- Maintain daily reports on customer queries, response time, resolutions,



returns, exchanges, and escalations.
- Identify recurring customer pain points and recommend process improvements.
- Assist in maintaining customer satisfaction (CSAT) and reducing response and resolution times.

Required Skills

- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and customer-handling skills.
- Good knowledge of Shopify and ecommerce order management
- Experience with WhatsApp Business, CRM tools, and ticketing systems.
- Proficiency in Microsoft Excel and Google Sheets.
- Ability to multitask in a rapid-paced ecommerce environment. Preferred Qualifications- - Bachelor's degree in any discipline.
- Experience in fashion, apparel, D2C brands, or marketplaces will be preferred.

Application Question(s)

- What’s your current ctc?
- What’s your expected ctc?
- How quick you can join us?

Education:
- Bachelor's (Preferred)

Experience:
- Customer support: 2 years (Preferred)
- CRM software: 2 years (Preferred)
- D2C Brand : 2 years (Preferred)

Location:
- Delhi (Preferred)

Work Location: In person

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