Roles and Responsibilities of a Customer Care Executive

Job Profile: Customer Care Executive

- Handle customer inquiries through phone calls, emails, chat, and other communication channels.
- Resolve customer complaints, queries, and service-related issues professionally and promptly.
- Provide accurate information about the company’s products, services, policies, and procedures.
- Maintain a positive customer experience by ensuring customer satisfaction.
- Handle inbound and outbound calls to assist customers and provide necessary updates.
- Record customer interactions, complaints, feedback, and resolutions in the CRM system.
- Follow up with customers to ensure their issues have been resolved effectively.
- Escalate complex complaints or unresolved issues to the concerned department.
- Maintain professional communication and build strong customer relationships.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Meet performance metrics,



including customer satisfaction scores, response time, call quality, and resolution targets.
- Maintain accurate customer records while ensuring data confidentiality.
- Collect customer feedback and identify opportunities to improve service quality.
- Follow company guidelines, standard operating procedures (SOPs), and customer service protocols.

Key Skills Required
- Excellent verbal and written communication skills.
- Active listening and problem-solving abilities.
- Patience, empathy, and a customer-focused approach.
- Basic computer knowledge and proficiency in MS Office.
- Familiarity with CRM tools and customer support systems.
- Ability to multitask and work under pressure.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 REVIVE EDUCATION
📍 Jaipur