Department: Customer Service / Customer Support

Experience: Freshers and Experienced Candidates

Employment Type: Full-Time

Shift: Rotational Shifts / Night Shifts

Location: Bangalore

Job Summary

We are looking for a customer-focused and professional International Customer Support Executive to handle customer inquiries from international clients. The candidate will be responsible for providing excellent customer service, resolving customer issues, and ensuring a positive customer experience through voice, email, and chat support.

Key Responsibilities

- Handle inbound and outbound customer calls from international customers.
- Respond to customer queries through phone, email, and live chat.
- Provide accurate information about products, services, orders, billing, and account-related issues.
- Resolve customer complaints professionally and within the defined turnaround time (TAT).
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions and update information in the CRM system.
- Follow company policies, standard operating procedures (SOPs), and quality guidelines.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance targets related to customer satisfaction, quality, productivity, and response time.

Required Skills and Qualifications





- Excellent verbal and written communication skills in English.
- Good listening, problem-solving, and interpersonal skills.
- Ability to communicate professionally with international customers.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in rotational shifts, including night shifts, if required.
- Previous experience in international customer support or a BPO is an advantage.

Preferred Candidate Profile

- Customer-oriented and service-minded.
- Patient, confident, and professional while handling customer concerns.
- Solid communication and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Flexible with working hours and weekly offs.

Salary and Benefits

- Competitive salary based on experience and communication skills.
- Performance-based incentives, where applicable.
- Training and development opportunities.
- Career growth within the customer service and operations teams.
- Additional benefits as per company policy.

Job Objective To deliver efficient, high-quality customer support to international clients, resolve customer concerns effectively, and contribute to customer satisfaction and business success. For more info please contact -

Vijay (phone hidden)

Shafiya (phone hidden)

📌 Customer Care Executive International voice sal upto 7.8Lpa (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru