- Handle customer queries through calls, email, WhatsApp, chat, and other channels.
- Resolve complaints, product/service issues, and requests promptly.
- Provide accurate information about products, orders, payments, delivery, returns, and refunds.
- Coordinate with internal teams to resolve customer issues within timelines.
- Follow up on pending complaints and ensure proper closure.
- Maintain accurate records of customer interactions and complaints.
- Identify recurring customer issues and share feedback with relevant teams.
- Ensure customer satisfaction and maintain professional communication.
- Meet defined service levels, response time, and customer satisfaction targets.
Skills
- Positive verbal and written communication skills.
- Customer handling and problem-solving skills.
- Basic computer and MS Office/CRM knowledge.
- Ability to handle multiple queries and priorities.
- Good listening and interpersonal skills.
- Strong follow-up and coordination skills.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Role: Customer Success Associate,
Industry Type: NGO / Social Services / Industry Associations,
Department: Customer Success, Service & Operations,