Job Title: Customer Calling Executive & Administrative Assistant Location: Ludhiana, Punjab, India Job Type: Full-time About Us: Maxgrow Biotech Pvt Ltd is a leading company in Agriculture & Herbal sector. We are committed to providing exceptional customer service and administrative support. We are looking for a dynamic Customer Calling Executive & Administrative Assistant to join our team.

: We are seeking a dual-role individual who will handle both customer calling and administrative tasks. The ideal candidate will have excellent communication skills, a customer-centric approach, and strong organizational abilities. The primary responsibility will be to ensure customer satisfaction and provide administrative support to the team.

Roles and Responsibilities

- Handle inbound and outbound customer calls in a professional and courteous manner.

- Address customer inquiries, concerns, and complaints promptly and effectively.
- Provide accurate information about products, services, and company policies.
- Assist customers with product selection, order placement, and tracking.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Meet performance metrics and targets set by the company.
- Stay updated with product knowledge and industry trends.
- Participate in training sessions and team meetings.

Administrative Assistant

- Manage and organize company files, documents, and records.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Prepare and edit correspondence, reports, and presentations.
- Assist in the preparation of regularly scheduled reports.
- Handle office tasks such as filing, scanning,



photocopying, and data entry.
- Maintain office supplies inventory and place orders as needed.
- Greet and assist visitors in a friendly and professional manner.
- Coordinate with vendors, service providers, and suppliers.
- Assist in organizing company events and activities.
- Support other administrative tasks as needed by the team.

Qualifications

- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using call center software and CRM systems.
- Ability to multitask and handle high call volumes.
- Robust interpersonal skills and a positive attitude.

Benefits

- High school diploma or equivalent; additional education or certifications in customer service, administration, or related fields is a plus.
- Proven experience in customer service and administrative roles.
- Excellent verbal and written communication skills.
- Robust problem-solving abilities and a customer-centric approach.
- Proficiency in using call center software, CRM systems, and office software (e.g., MS Office).
- Ability to multitask and handle high call volumes and administrative tasks.
- Strong organizational skills and attention to detail.
- Positive attitude and ability to work in a team environment.

How to Apply: Interested candidates can send their resume and cover letter to [[email protected]] with the subject line "Application for Customer Calling Executive & Administrative Assistant".

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Experience

- total work: 2 years (Preferred)

Work Location: In person

📌 Customer Calling Executive & Administrative Assistant (Dugri)
🏢 Maxgrow Biotech
📍 Dugri