- Permanent prospect with Wipro under direct payroll.
- One-way free transport facility (within transport boundary).
Mandatory Requirements
- Graduate in any discipline.
- Minimum 2 years of BPO experience.
- Experience in Order Management, Customer Service, Supply Chain, Logistics, or Sales Operations.
- Comfortable with 5 Days WFO and Early Morning Shift (3:30 AM Login).
- Immediate joiners only.
Key Responsibilities
Customer Service Operations
- Manage internal and external customer communications related to order status, delivery updates, POD management, reporting, and query resolution.
- Act as the primary point of contact for customer order-related inquiries.
- Ensure timely resolution of customer concerns while maintaining high service levels.
- Coordinate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.
Order Management Operations
- Create and manage manual sales orders in SAP based on customer requirements.
- Monitor customer-placed orders through E-Shop/E-commerce platforms.
- Update and release sales order blocks related to allocation, availability, and credit issues.
- Modify loading dates, delivery dates, and order details as required.
- Create manual invoices, debit notes, and credit notes in SAP.
- Perform daily checks on pricing discrepancies and update provisional pricing as required.
- Create and monitor customer complaints and claims within SAP.
Supply Chain & Logistics Operations
- Track customer orders and shipments to ensure on-time delivery.
- Coordinate with logistics, warehouse, and planning teams for smooth order execution.
- Maintain customer master data in SAP MDG and support new customer creation.
- Update and maintain customer sales forecasts in SAP APO.
- Support reporting, analytics, and order tracking activities.
- Monitor delivery performance and escalate supply chain exceptions proactively.
- Assist in process improvement initiatives to enhance operational efficiency.
Required Skills
- Hands-on experience in SAP (Mandatory).
- Experience in Customer Service, Order Management, Supply Chain, or Logistics Operations.
- Strong stakeholder management and customer handling skills.
- Ability to work across multiple systems and coordinate with diverse teams.
- Good analytical and problem-solving capabilities.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to multitask and thrive in a fast-paced environment.
Technical Skills
- SAP (Mandatory)
- MS Excel (Basic to Intermediate)
- MS Outlook and MS Office Applications
- Reporting and Analytics
- Order Tracking & POD Management
- Customer Master Data Management
Preferred Experience
- Order-to-Cash (O2C) Operations
- Customer Service & BPO Operations
- Supply Chain / Logistics Coordination
- Sales Order Processing
- SAP SD, APO, and MDG Modules
- Complaint and Claims Management