CRM Executive / Sr. Executive

Job Summary

We are looking for a proactive and customer-focused CRM Executive / Sr. Executive to manage customer relationships and ensure a smooth post-sales experience for clients. The candidate will coordinate with customers, sales teams, accounts, legal, and project teams to handle customer queries, documentation, collections, and customer engagement activities efficiently.

Key Responsibilities

- Maintain and manage customer records, agreements, payment schedules, and communication details.
- Handle customer queries, complaints, and service requests professionally and promptly.
- Coordinate with sales, accounts, legal, and project teams for smooth customer onboarding and handover processes.
- Follow up with customers for due payments, documentation, and pending formalities.
- Prepare and maintain CRM reports, MIS reports, and customer status updates.
- Ensure timely issuance of receipts, demand letters, allotment letters, agreements, and other customer-related documents.
- Maintain regular communication with customers regarding project updates, payment reminders, possession schedules, and registration processes.




- Assist in customer retention and relationship-building activities.
- Manage customer feedback and ensure high customer satisfaction levels.
- Coordinate site visits, customer meetings, and possession handover activities.
- Maintain proper filing and documentation of customer records both physically and digitally.
- Support management in preparing reports and analysis related to customer service and collections.

Required Skills

- Good communication and interpersonal skills.
- Solid customer handling and problem-solving abilities.
- Proficiency in MS Excel, Word, and CRM software.
- Good coordination and follow-up skills.
- Ability to manage multiple tasks and deadlines effectively.
- Knowledge of real estate sales and post-sales processes will be an added advantage.

Experience

- 1–5 years of experience in CRM / Customer Relationship Management, preferably in the real estate industry.

Interested Candidates kindly forward the updated resumes to [email protected] / [email protected] contact: (phone hidden) Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 CRM Executive / Sr. Executive (Chennai)
🏢 Amarprakash u0026 Sons
📍 Chennai