- Act as the primary point of contact for customers and address their queries promptly.
- Follow up with leads generated through digital campaigns, referrals, and other marketing channels.
- Coordinate site survey appointments between customers and technical teams.
- Assist customers with documentation required for project execution, loan processing, subsidy applications, and net metering.
- Provide regular updates to customers regarding project progress and installation schedules.
- Coordinate with sales, engineering, and operations teams to ensure smooth project execution.
- Handle customer complaints and service requests and ensure timely resolution.
- Maintain accurate customer records and update CRM systems regularly.
- Conduct post-installation customer satisfaction calls and collect feedback.
- Support customer retention initiatives and referral programs.
Requirements
- Customer Relationship Management
- Excellent Verbal and Written Communication
- Tele calling and Customer Follow-up
- Complaint Handling and Resolution
- Zoho CRM Software and MS Office Proficiency
- Documentation and Process Coordination
- Time Management and Multitasking
- Customer Service Orientation
- Interpersonal and Relationship-Building Skills