Job Summary

Responsible for managing customer outstanding balances, ensuring timely collection of payments, monitoring credit exposure, resolving payment disputes, and maintaining healthy cash flow by minimizing overdue receivables.

Key Responsibilities

- Payment Collection &
- Follow-ups

- Follow up with customers for outstanding payments through emails, telephone calls, regular reminders &

- Field Visits.

- Ensure timely collection of payments as per agreed credit terms.

- Monitor overdue invoices and prioritize collection efforts based on ageing and outstanding amounts.

- Obtain payment commitments and track promised payment dates.

- Accounts Receivable Management

- Monitor customer ledgers and outstanding balances on a daily basis.

- Prepare and review ageing reports, including 30, 60, 90, and above 90 days.

- Reconcile customer accounts and resolve discrepancies in invoices, payments, and credit notes.

- Ensure timely allocation of received payments against the relevant invoices.

- Credit Control

- Monitor customer credit limits and payment performance.

- Identify high-risk and overdue accounts and escalate them to the Collection Manager.

- Recommend credit holds or suspension of services for customers with excessive overdue balances, subject to approval.

- Review credit terms and payment history to minimize credit risk.

- Dispute Resolution

- Coordinate with Intercal team and Accounts teams to resolve invoice disputes.

- Handle issues related to freight charges, service termination, notice period charges, short payments, and other billing discrepancies.

- Coordinate for invoice amendments, credit notes, and debit note resolutions.

- Obtain internal approvals for discounts, waivers, and write-offs wherever applicable.

- Reporting &

- MIS

- Prepare daily, weekly, and monthly collection reports.

- Maintain customer-wise outstanding and ageing reports.

- Track collection targets against actual collections.

- Report overdue accounts, payment commitments, and collection risks to management.





- Provide regular updates on collection performance and expected cash flow.

- Customer Communication &

- Relationship Management

- Maintain qualified communication with customers regarding outstanding payments.

- Send account statements, copies of invoices, payment reminders, and balance confirmations.

- Follow up for payment advice, UTR details, and remittance confirmations.

- Maintain proper documentation of collection correspondence and commitments.

- Month-End Activities

- Support month-end and year-end receivables closure.

- Ensure customer ledger balances are reconciled and outstanding items are reviewed.

- Identify long-pending balances and recommend appropriate action for recovery or write-off approval.

- Maintain accurate records for internal and external audits.

Key Performance Indicators (KPIs)

- Monthly &
- Weekly collection target achievement.

- Reduction in overdue receivables and DSO (Days Sales Outstanding).

- Reduction in balances overdue by more than 90 days.

- Percentage of overdue invoices collected within the agreed timeline.

- Accuracy and timeliness of collection MIS reports.

- Resolution time for billing disputes.

- Success rate of promised payment commitments.

- Reduction in bad debts and write-offs.

Required Skills &

- Qualifications

- Graduate in Commerce, Finance, or a related field.

- 2–5 years of experience in credit control, accounts receivable, or collections.

- Good knowledge of accounting principles and receivables management.

- Working knowledge of MS Excel, ERP systems, and accounting software.

- Strong communication, negotiation, and follow-up skills.

- Ability to analyze ageing reports and manage multiple customer accounts.

- Good coordination, problem-solving, and time-management skills.

Key Competencies

- Customer relationship management.

- Financial analysis and credit risk assessment.

- Strong follow-up and negotiation skills.

- Attention to detail and accuracy.

- Target-oriented approach.

- Professional communication and escalation management.

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Credit & Collections Executive (Andheri East)
🏢 Vertilex
📍 Andheri East