Log complaints & effectively lead service engineers for swift resolution.
Coordinate with client teams & management to track repair status.
MIS reports, daily logs & resolution metrics.
Monitor service TAT to meet SLAs & boost customer satisfaction.
Required Candidate profile
Energetic individual with 2+ yrs experience managing service engineers & inside coordination (glass/building material industry preferred). Solid communication & Excel skills. Male / Female.
📌 Coordinator_ After Sales Service and Inside Coordination (Gurugram)
🏢 PLATINUM SUPPORT SERVICES
📍 Gurugram
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