Key Responsibilities

- Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.

- Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.

- Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.

- Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.

- Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.

- Collaboration: Work with finance, sales, and SD/PMO service departments to streamline collection processes and enhance customer experience.





Required Skills and Qualifications

- Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field.

- Experience: Typically 3/5 years in collections or credit management, with at least 2 years in a supervisory role.

- Technical Skills: Proficiency in accounting software, software, CRM systems, and Microsoft Office Suite, especially Excel.

- Soft Skills: Robust leadership, negotiation, analytical, problem-solving, and communication skills.

- Excellent analytical and problem-solving abilities, with attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.

- Ability to work under pressure and manage multiple priorities in a fast-paced environment.

📌 Collections Executive (New Delhi)
🏢 ESDS Software Solutions
📍 New Delhi