Collections - Business to Business (B2B) Collections Associate
Experience Range: 1 to 5 Years
Location: Gurugram
Shift: 24x7 Rotational Shifts (Including Night Shifts)
Must Have Skills
B2B Collections, Accounts Receivable (AR), Voice & Email Support
Detailed Must Have Skills
- Minimum 1 year experience in B2B Collections / Accounts Receivable
- Experience following up with customers on overdue invoices through calls and emails
- Account Receivable (AR) and Order-to-Cash (O2C) process knowledge
- Query Resolution and Dispute Management
- Payment Collection and Promise-to-Pay (PTP) Management
- Customer Account Maintenance and Relationship Management
- Invoice Reconciliation and Payment Application
- Excellent Verbal and Written Communication Skills
- Robust Negotiation and Follow-up Skills
- Manage assigned Accounts Receivable portfolio.
- Contact customers through calls and emails for overdue payments.
- Secure payment commitments and follow up on outstanding invoices.
- Investigate and resolve invoice disputes, deductions, and payment-related queries.
- Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.
- Maintain collection notes and update collection systems regularly.
- Conduct account reconciliations and payment tracking.
- Escalate delinquent accounts as per collection strategy.
- Meet collection, aging, and productivity targets.
- Prepare collection reports and support cash flow objectives.
Preferred Qualifications
- Graduate in Commerce, Finance, Accounting, Business Administration or related discipline.
- B.Com graduates preferred.
- Exposure to B2B Collections environment preferred.