- Make daily outbound calls to customers for payment reminders and follow-ups • Educate customers on payment options, resolve queries, and encourage timely repayment • Maintain detailed and accurate records of calls, interactions, and promises to pay • Provide daily updates and reports to the team lead/manager • Meet monthly recovery targets and contribute to the team’s performance • Handle objections and escalate complex cases to seniors when needed • Adhere to company policies, compliance, and regulatory guidelines