As a Collection Executive, you will play a vital role in our back-office operations. Your primary responsibility will be to handle customer collections, maintain accurate records, and ensure timely and efficient resolution of collection-related issues. You will be the point of contact for customers regarding their accounts and payments, providing excellent customer service and building solid relationships.

Responsibilities

- Manage and oversee customer collections, ensuring timely and accurate processing.
- Maintain up-to-date records of customer payments, outstanding balances, and collection activities.
- Resolve customer queries and concerns related to collections in a professional and timely manner.
- Collaborate with internal teams, such as accounting and customer support, to ensure smooth collection processes.
- Implement effective collection strategies and techniques to maximize recovery rates.
- Stay updated on industry trends and best practices in collection management.
- Prepare and present collection reports, providing insights and recommendations to management.
- Ensure compliance with legal and regulatory requirements in collection practices.




- Maintain a positive and professional attitude while interacting with customers.
- Contribute to a positive work environment and support the overall goals of the department.

Qualifications

- Minimum of a high school diploma or equivalent; a bachelor's degree in finance, accounting, or a related field is preferred.
- 1-2 years of experience in a collection or customer service role, preferably in the BFSI industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Excellent organizational and time management skills, with attention to detail.
- Proficiency in using MS Office and collection management software.
- Ability to work independently and manage a high volume of collection cases.
- Knowledge of basic accounting principles and financial concepts.
- Strong problem-solving and analytical skills to identify collection trends and patterns.
- Willingness to undergo training and stay updated on collection regulations.
- A customer-centric approach and a commitment to delivering exceptional service.

📌 Collection Executive (New Delhi)
🏢 Digitide Solutions
📍 New Delhi