Clinical Wellness & Member Engagement Specialist

Company: iSON Health

Location: Gurgaon, Sector 30, Haryana

Work Mode: Hybrid or on-site, based on assessment and operational requirements

Employment Type: Full-time

About the Role iSON Health is seeking a clinically knowledgeable and communication-focused professional to engage with international members, facilitate enrolment in wellness programs, and coordinate their clinical requirements. The ideal candidate will combine a strong healthcare background with advanced English communication skills, Hindi fluency, and the ability to conduct professional outbound calls with overseas members.

Key Responsibilities

- Conduct outbound calls to international members to explain healthcare services and wellness programs.
- Engage eligible members, address their queries, and facilitate enrolment in relevant wellness programs.
- Understand member requirements and coordinate appropriate clinical services with doctors and internal teams.
- Communicate healthcare information accurately using appropriate medical terminology.
- Maintain member records, follow-up details, enrolment status, and operational reports.
- Meet defined member engagement, conversion, service quality, and coordination targets.
- Maintain confidentiality and comply with clinical protocols and data privacy requirements.

Eligibility Criteria

- Education: Pharmacy, Nursing, or another recognized medical or allied healthcare qualification.
- English: Advanced professional proficiency, including spoken fluency, comprehension, and the ability to explain healthcare information clearly.
- Hindi: Strong verbal communication skills.




- Clinical competency: Sound understanding of medical terminology, common health conditions, preventive healthcare, and clinical coordination.
- Professional skills: Strong interpersonal communication, member counselling, persuasive engagement,

problem-solving, and documentation abilities.
- Experience: Experience in healthcare operations, patient counselling, telehealth, clinical coordination, wellness programs, or international member engagement will be an advantage.

Work Arrangement & Equipment The role may be offered on a hybrid or fully on-site basis, depending on the candidate's assessment, suitability, and business requirements. Candidates must have their own laptop and a reliable internet connection to support remote work when required.

Key Hiring Priorities

- Strong clinical knowledge and familiarity with medical terminology.
- Advanced spoken English and qualified communication skills.
- Fluency in Hindi.
- Ability to engage international members and support wellness program conversion targets.
- Ability to coordinate member clinical requirements accurately and professionally.
- Flexibility to work in a hybrid or on-site arrangement, as determined during the selection process.

Performance Expectations

Performance will be evaluated through member engagement and conversion rates, communication quality, clinical coordination accuracy, timely follow-ups, documentation standards, and adherence to organizational protocols.

Interested candidates can share their CV at: [email protected]

- Please mention “Clinical Wellness & Member Engagement Specialist” in the email subject line.

📌 Clinical Wellness & Member Engagement Specialist (Gurugram)
🏢 iSON Health
📍 Gurugram