Location: Kochi, Kerala, India | Fragomen US Capability Center
About the Role
Fragomen's US Capability Center in Kochi is hiring a Client Services professional with Process Engineering capabilities. This is primarily a client services role with an added focus on standardizing, documenting, and improving the quality of the processes behind those engagements.
Key Responsibilities
- Serve as a client-facing point of contact, ensuring engagement commitments and turnaround times are met
- Design and run quality review checkpoints across recurring workflows
- Identify recurring error patterns and root-cause them to process gaps rather than individual mistakes
- Document standard operating procedures and keep them current as processes evolve
- Build lightweight audit trackers to measure error rates and improvement over time
- Partner with team leads to pilot process changes before wider rollout
- Report quality metrics and improvement trends to leadership on a recurring cadence
What We're Looking For
- 2–5 years of experience in quality assurance, process improvement, or operations audit roles
- Strong documentation skills — able to turn a messy process into a transparent, followable SOP
- Comfortable working with error-rate and ratio-based metrics to demonstrate impact
- Detail-oriented with a diplomatic approach to flagging issues without assigning blame
- Familiarity with Excel-based tracking; exposure to Lean/Six Sigma concepts is a plus
What We Offer
- A dedicated mandate to improve quality rather than just report on it
- Visibility into leadership on the tangible impact of process fixes
- A structured entry point into process engineering within a global immigration services environment
How to Apply Interested candidates can apply directly via LinkedIn.