JD – Client Relationship Manager, Health & Travel Insurance (Servicing)

Job details

- Job title: Client Relationship Manager – Health & Travel Insurance (Servicing)
- Company: Prospertive Associates LLP
- Industry: Insurance
- Department: Customer Success / Client Servicing
- Employment type: Full time, permanent
- Location: Vidyavihar West, Mumbai (office-based)
- Reports to: Ops Head
- Experience: 3–6 years at an insurance broker or corporate agent
- Education: Any graduate; IRDAI certification preferred
- Openings: 1

About the role

Prospertive Associates LLP, Mumbai, is looking for a Client Relationship Manager to own its HNI health and travel insurance book of about 200–300 policies a month, with Bajaj General Insurance as the primary insurer.

- This is a pure relationship management and servicing role, not a hardcore sales role.
- There are no premium or sales targets and no cold calling.
- Warm leads passed by the firm or by existing clients are to be followed up and converted.
- Any new business the RM brings in is rewarded separately, over and above the fixed salary.

Key responsibilities

- Advise clients on Bajaj General health and travel products (My Health Care Plan, Health Guard, Travel), with comparisons against other insurers where relevant.
- Handle client queries on coverage, premium and endorsements by phone, WhatsApp and email; respond within 4 working hours and resolve within 48 hours.
- Own the renewal calendar, follow up 60, 30 and 15 days before due dates, and achieve high renewal retention.
- Coordinate cashless and reimbursement claims with hospitals, TPAs and the insurer, and track each claim to settlement.
- Coordinate with the internal insurance team and the insurer for timely policy issuance, and resolve discrepancies and pending requirements (documents, medicals, underwriting queries, endorsements).




- Issue travel policies and support travel claims for business, leisure, student and senior-citizen trips.
- Meet key HNI clients in person within Mumbai for renewal and cover reviews, and support them at hospitals during difficult claims.
- Follow up warm leads within 24 hours and share quotes within 48 hours.
- Conduct annual insurance reviews for key families and flag coverage gaps (sum insured, super top-up, parents' cover).
- Ensure complete medical disclosure, KYC and documentation on every proposal.
- Log all client interactions in Zoho CRM and send a weekly MIS to the Ops Head.

Requirements

Must-have

- 3–6 years at an insurance broker or corporate agent.
- Strong hands-on knowledge of Bajaj General health and travel products.
- Working knowledge of competing health insurers' products.
- Direct experience handling health and travel claims (cashless and reimbursement).
- Client-facing experience with HNI or high-premium customers.
- Fluent spoken and written English.
- Working Excel skills and comfort using a CRM.
- Availability for client emergencies (claims) outside office hours when needed.

Preferred

- IRDAI certification.
- Experience with NRI or senior-citizen health and travel cases.
- Prior use of Zoho CRM.

Key skills

- Health insurance
- Travel insurance
- Bajaj General
- Claims handling
- TPA coordination
- Policy issuance
- Renewals
- Client servicing

What we offer

- A servicing-focused role with no sales targets or cold calling.
- Competitive fixed salary plus a performance bonus.
- A separate incentive on any new business procured.
- Local travel for client meetings reimbursed.
- Exposure to an HNI client base of families and trusts.
- A reliable, process-driven team using Zoho CRM.

How to apply: Send your CV with current CTC, expected CTC and notice period to [email protected].

Pay: From ₹400,000.00 per year

Benefits

- Health insurance
- Leave encashment

Work Location: In person

📌 Client Relationship Manager – Health & Travel Insurance (Servicing) (Vidyavihar)
🏢 Prospertive Associates
📍 Vidyavihar