We at TradeIndia are proud to be one of India’s largest and most established B2B e-commerce platforms, connecting buyers and suppliers to build a customer-driven global value chain for

MSMEs. With a robust presence across the country, TradeIndia serves a thriving community of over 11 million registered users across 100,000+ product categories. Backed by a team of 1,800+

skilled professionals, we have firmly positioned ourselves as a trusted and leading name in the

B2B industry.

Experience Required – (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

Build trusted relationships with assigned clients and act as their primary point of contact.

Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.

Understand client business goals and suggest relevant solutions to help them achieve better results.

Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals





Drive timely contract renewals and ensure minimal client churn.

Track client usage, engagement levels, and overall satisfaction to ensure high retention.

Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

Identify opportunities to expand client engagement through relevant upsell and cross-

sell solutions.

Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

Coordinate with support, operations, and product teams to resolve client queries quickly.

Maintain accurate records of all client interactions, renewals, and account activities in

CRM.

Share regular updates and reports on client feedback, account health, retention rates,

and revenue contribution.

Skills

Positive Communication

Negotiation skills

Key account management skills

- Client Servicing, retention and renewals

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📌 Client Services Representative (India)
🏢 Tradeindia.com - Infocom Network Private
📍 India