● Oversee the full patient journey—from first consultation to treatment completion. ● Ensure timely follow-ups for all ongoing and cancelled appointments.
● Drive patient conversion through consistent engagement and care coordination.
● Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.
1. Documentation & Systems Management
● Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO). ● Maintain records for treatments, lab work, and prescriptions.
1. Team & Clinic Oversight
● Supervise dental assistants, receptionists, and housekeeping staff. ● Conduct daily operational checks and ensure timely reporting.
● Keep the team motivated and aligned with clinic goals.
● Ensure attendance and compliance via HR tools (e.g., Keka).
1. Operations & Maintenance
● Monitor cleanliness, equipment upkeep, and overall clinic hygiene. ● Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
● Maintain petty cash records and handle day-to-day clinic issues.
1. Marketing & Visibility
● Support offline marketing activities to increase footfall. ● Drive digital content initiatives in collaboration with the central marketing team.
Requirements
● MDS in any specialisation with fresher to 3 years of experience in clinical dentistry.
● Robust leadership and communication skills.
● Organized, proactive, and detail-oriented.
● Comfortable working with digital tools and CRMs.