- Drive overall collection performance across the assigned states and zones.
- Lead and monitor collection performance through Zonal Collection Managers (ZCMs) and Area Collection Managers. Driving collection from the zones through inhouse telecalling and field collection executives.
- Review collection efficiency, delinquency, roll rates, bounce, resolution and portfolio quality.
- Identify gaps in collection performance and implement corrective action plans.
- Drive productivity and performance of the telecallers & field collection team.
- Monitor state/zone-wise collection targets and ensure achievement of business and recovery objectives.
- Develop and implement effective collection strategies for improving resolution and reducing delinquency.
- Align with Collection agencies and drive them.
- Conduct regular performance reviews with ZCMs / Area Collection Managers and ensure timely action on underperforming areas.
- Work closely with Business, Credit, Risk and other stakeholders to improve portfolio quality and collection outcomes.
- Ensure adherence to company policies, regulatory requirements and collection processes.
Candidate Profile: 15+ years of experience in Collections
Robust recent experience in Two-Wheeler Collections Mandatory
Experience in NBFC / Banking / Retail Lending preferred
Proven experience managing large geographical areas and multi-location collection teams
Strong understanding of delinquency management, field collections and collection metrics
Strong leadership, analytical, and execution capabilities
Willingness to be based at HO Thane, with travel across assigned regions as required