We are looking for empathetic and customer-focused individuals to join our Customer Support team. The role involves handling customer queries related to orders, deliveries, refunds, and product concerns while ensuring a smooth and positive customer experience.
Key Responsibilities:
- Handle customer queries via chat, email, and calls
- Resolve issues related to orders, delivery delays, refunds, and returns
- Provide accurate, timely, and empathetic responses
- Follow support SOPs and ensure SLA adherence
- Coordinate with internal teams for issue resolution
- Maintain clear and qualified communication at all times
Requirements:
- Strong verbal and written communication skills
- Customer-first mindset with good problem-solving skills
- Ability to handle pressure and multiple conversations
- Basic knowledge of CRM/support tools (preferred)
📌 Chat (Gurugram)
🏢 Mylo
📍 Gurugram
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