Run the cafe day to day. Deliver consistent food and service quality, control costs, lead the team, and build repeat business from the corporate crowd.
Key Responsibilities
Operations: Open and close the store, and make sure SOPs, hygiene and FSSAI standards are followed.
Team: Hire, train and schedule staff. Manage attendance, shifts and performance, and handle the monthly salary inputs.
Customer experience: Handle escalations from corporate clients politely. Collect feedback and keep service standards high.
Sales: Hit daily and monthly targets. Promote combos and upselling, and coordinate corporate and bulk orders.
Deliveries: Manage internal deliveries within the corporate park so orders go out on time.
Inventory and cost control: Place orders, check stock, minimise wastage, and keep food and labour costs within budget.
Cash and reporting: Reconcile cash and POS daily, and send sales and expense reports to the owner.
Compliance and safety: Maintain cleanliness, equipment upkeep and staff grooming (uniform: black pants, black shoes).