Buyer

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

he Global Procurement Helpdesk Analyst serves as the first point of contact for procurement-related queries and support requests from internal stakeholders, vendors, buyers, and business users across global locations. The role is responsible for managing procurement tickets, resolving system and process-related issues, providing guidance on procurement policies, and ensuring timely closure of requests while maintaining service level agreements (SLAs).

Key Responsibilities

Act as the primary support contact for procurement-related inquiries.Manage requests received through ticketing systems, email, chat, and phone.Provide support on Procure-to-Pay (P2P) processes including:

- Purchase Requisitions (PR)

- Purchase Orders (PO)

- Goods Receipt (GR)

- Invoice Processing

- Vendor Management

- Contract Queries

Resolve user issues related to procurement platforms such as SAP, SAP Ariba, Coupa, Oracle,



or other ERP systems.

Skill Requirements

- Procurement Operations

- Procure-to-Pay (P2P)

- Source-to-Pay (S2P)

- Vendor Management

- Contract Management Basics

- Invoice Processing

Technical Skills

- SAP / SAP Ariba / Coupa / Oracle Procurement

- ServiceNow or Ticketing Tools

- Microsoft Excel (Advanced)

- Power BI (Preferred)

- Microsoft Office 365

Soft Skills

- Excellent communication skills

- Robust customer-service orientation

- Problem-solving and analytical skills

- Stakeholder management

Other Requirements

Ticket Resolution SLA (%)First Contact Resolution RateTicket Closure RateCustomer Satisfaction Score (CSAT)Escalation Reduction RateAverage Resolution Time (ART)Procurement Compliance AdherenceKnowledge Base Utilization

📌 Buyer (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar