Responsible for managing day-to-day bowling centre operations, ensuring excellent customer service, smooth lane operations, staff management, safety, and achievement of sales targets.
Key Responsibilities
- Manage daily bowling centre operations and lane bookings.
- Supervise and manage staff schedules and attendance.
- Ensure excellent customer service and handle customer complaints.
- Monitor bowling lanes, equipment, and maintenance requirements.
- Coordinate with the maintenance team for timely repairs.
- Manage cash handling, billing, and daily sales reports.
- Drive revenue through promotions, upselling, and customer engagement.
- Ensure safety, cleanliness,
and hygiene standards are maintained.
- Monitor inventory of bowling and operational materials.
- Prepare daily operational and sales reports.
Key Skills
- Valuable communication and customer service skills.
- Team management and leadership.
- Basic knowledge of bowling operations and equipment.
- Problem-solving and decision-making skills.
- Basic computer and reporting skills.
- Ability to work in shifts, weekends, and holidays.