We are seeking a BMC Remedy Workflow Developer to design, customize, and maintain our on-premise BMC Remedy platform . The role involves developing custom workflows, configuring ITSM and CMDB modules, integrating Remedy with external corporate systems, and automating IT operations using Remedy Developer Studio .
Key Responsibilities Workflow Development
- Create and modify custom Remedy core objects, including Forms, Active Links, Filters, Escalations, and Guides, using Remedy Developer Studio.
- Develop and maintain workflows to automate IT service management and operational processes.
- Customize Remedy applications based on business and operational requirements.
ITSM & CMDB
- Configure and support on-premise Remedy ITSM modules, including:
- Incident Management
- Change Management
- Asset Management
- Service Request Management
- Configure and maintain Atrium CMDB.
- Ensure workflows and configurations align with ITSM processes and organizational requirements.
Integrations
- Build and maintain data exchanges between Remedy and external corporate systems.
- Develop and support integrations using REST and SOAP API Web Services.
- Troubleshoot integration issues and ensure reliable data synchronization between systems.
Troubleshooting & Performance Optimization
- Analyze Remedy server and application logs, including:
- arerror.log
- Filter logs
- API logs
- Troubleshoot workflow, integration, and application issues.
- Identify and resolve performance bottlenecks.
- Optimize database queries and Remedy configurations to improve system performance and reliability.
📌 BMC Remedy Developer (Pune)
🏢 ICE
📍 Pune
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