BMC Remedy L2 Support Engineer

Purpose of the Job

- Responsible for the day-to-day operations of the BMC Remedy application.

- Responsible for the administration, configuration, and troubleshooting of the BMC Remedy application.

Key Responsibilities

- Perform L2 operational support activities for the BMC Remedy application.

- Execute configuration, administration, and customization activities in Remedy.

- Troubleshoot application issues and perform log analysis.

- Conduct System Integration Testing (SIT) for new integrations.

- Understand business requirements and implement advanced configurations to meet business needs.

- Create and maintain Knowledge Base (KB) articles and Standard Operating Procedures (SOPs) for routine operational activities.

- Provide 24x7 operational support to the Operations team.

- Be available for on-call and weekend support, as required.

- Coordinate with the product vendor to resolve product-related issues.

- Coordinate with L3 support teams and business users for incident, problem, and change management activities.

Required Experience

- Minimum 3 years of hands-on experience in Technical Operations and L2 Support for the BMC Remedy ITSM Suite.

- Hands-on experience with Remedy configuration, administration,



web services, and REST API integrations.

- Strong understanding of ITIL concepts with practical experience administering and developing on BMC Remedy/Helix ITSM version 20.x or later.

- Good knowledge of AR System Administration, ITSM, and Remedy fundamentals.

- Experience with configuration and customization of Remedy ITSM modules.

- Experience integrating fault management tools with Remedy.

- Ability to quickly understand existing schemas, custom workflows, and application architecture.

- Hands-on experience in Remedy application-level and server-level troubleshooting.

- Working knowledge of Linux/UNIX commands.

- Positive working knowledge of Microsoft Excel and PowerPoint.

- Strong verbal and written communication skills.

- Strong analytical and problem-solving skills.

Preferred Skills

- Knowledge of Helix Dashboards.

- Knowledge of Red Hat OpenShift (OCP) infrastructure.

- Exposure to Netcool.

- Exposure to Oracle databases.

Educational Qualification

- Bachelor's degree in engineering, Computer Science, Information Technology, or any equivalent graduate degree.

Work Location

- Gurgaon

📌 BMC RemedySupport Engineer (Gurugram)
🏢 Elance Group
📍 Gurugram