Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Candidate Expectation
- Post Graduate Degree with 20+ years of experience preferably in Business Process Services with a minimum 10 years of experience managing large scale transitions ▪ Ability to manage internal / external stakeholders.
- Solid understanding of various functions – F&A;, HR, Supply Chain, Procurement. ▪ Excellent presentation skills
- Strong MS Word & PowerPoint skills
- Other Skills:
- Communication skills
- Business Acumen.
- Result orientation.
- Analytical ability.
- Interpersonal skills.
- Customer orientation.
Job Responsibilities ▪Actively engage during RFP/RFS and bid phase to shape transition strategy as part of the overall solution.
▪ Validate solution assumptions, effort estimates, and transition timelines against real-world delivery constraints.
▪ Provide Inputs Into
- Transition approach (lift-and-shift vs transform) o Phasing strategy (pilot → wave-based → big bang)
- Risk-adjusted timelines and resourcing models
▪ Support client workshops and due diligence sessions, ensuring clarity on current-state complexity across Finance, HR, and Supply Chain towers. ▪ Translate solution decks, pricing models, and contractual clauses into a detailed, executable transition roadmap.
▪ Ensure Alignment Across
- Scope definition vs actual processes being transitioned o SLA/KPI commitments vs operational feasibility
- Technology assumptions vs client system landscape
▪ Define and operationalize a comprehensive transition strategy ▪ Act as the central integrator across multiple stakeholders: Sales, Solutions, Technology, HR and Delivery teams
▪ Align all functions to a single integrated transition plan, avoiding siloed execution across towers.
▪ Drive role clarity, RACI definition, and accountability models across the ecosystem.
▪ Identify risks early at the deal stage itself and prepare mitigation plans.
▪ Serve as a trusted advisor to client stakeholders during the critical handoff from sales to delivery.
▪ Translate complex transition constructs into clear, outcome-driven narratives for client executives , Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met
Ensures completion of transition tollgate documents and related artefacts with support from Delivery
Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase Overall responsible for the seamless transition of the program flexible with shifts