? We’re Hiring | AVP – Customer Service | Gold Loan

? Location: Mumbai

? Experience: 8–12 Years

? Industry: BFSI

We are looking for an experienced AVP – Customer Service qualified to lead customer service and contact centre operations for the Gold Loan business.

? Key Responsibilities:

- Manage a team of 40-45 direct telecallers handling lead generation, customer service & welcome calling
- Drive daily productivity, service levels, quality & overall team performance
- Set performance goals and ensure achievement of business & customer service objectives
- Conduct performance reviews, coaching, feedback & training
- Manage PAN India helpline operations including calls, emails, complaints, service requests & escalations
- Ensure timely resolution of customer queries, grievances & backend requests
- Develop,



implement & regularly review SOPs for Contact Centre & Customer Service operations
- Establish clear roles, processes & escalation mechanisms
- Drive Gold Loan lead generation through existing & current customer segments
- Leverage contact centre operations for welcome calling and lead generation initiatives

? Interested candidates can share their updated CV at:

[email protected]

#Hiring #AVP #CustomerService #GoldLoan #NBFC #ContactCentre #CustomerExperience #TeamManagement #InboundCalls #Telecalling #LeadGeneration #FinancialServices #MumbaiJobs

📌 AVP – Customer Service (Mumbai)
🏢 The Premier Consultants ( Recruitment Company )
📍 Mumbai