Key Responsibilities: Welcome customers and understand their vehicle service and repair requirements. Prepare job cards with accurate customer and vehicle details. Conduct vehicle inspections and explain service requirements to customers.

Provide service estimates, repair costs, and expected delivery timelines. Coordinate with technicians, the workshop manager, and the spare parts department. Provide regular updates to customers regarding vehicle repair progress.

Ensure timely vehicle delivery and maintain service quality standards. Explain completed repairs, service charges, and future maintenance requirements. Handle customer complaints and ensure customer satisfaction.

Follow up with customers for feedback and maintain service records. Achieve service revenue, customer satisfaction, and productivity targets.

Required

SkillsGood communication and customer-handling skills. Basic technical knowledge of automobiles.



Ability to coordinate with workshop technicians and other departments. Robust problem-solving and follow-up skills. Knowledge of job cards, service estimates, and billing procedures. Basic computer skills and proficiency in MS Excel. Qualification &

Experience Education: ITI / Diploma / Graduate in Automobile or Mechanical Engineering preferred.

Experience: 1–3 years of experience in an automobile service workshop or dealership preferred.

Preferred Candidates: Candidates with experience in customer service, vehicle servicing, and workshop operations. Key CompetenciesCustomer Satisfaction | Communication Skills | Technical Knowledge | Coordination | Time Management | Target Achievement

📌 Automotive Service Advisor (Mumbai)
🏢 Krishiv Auto Agencies Private
📍 Mumbai