Hi [Candidate Name],

I hope you are doing well.

We are excited to share an opportunity for the position of Associate Service Desk Analyst (L1 Support) with CSC and would like to connect with candidates who have relevant experience in IT Service Desk, Technical Support, and End User Support.

Please share the below details:

- Total Years of IT Support / Service Desk Experience:
- Relevant Experience in L1 Service Desk Support:
- Experience with Windows OS Support (Yes/No):
- Experience with Active Directory (Yes/No):
- Experience with Office 365 / Exchange (Yes/No):
- Experience with Ticketing Tools (ServiceNow/Jira/Remedy/etc.):
- Experience with Network Troubleshooting (Yes/No):
- Current Company:
- Current CTC:
- Expected CTC:
- Current Location:
- Notice Period:
- Availability to Join Within 30 Days (Yes/No):
- Willingness to Work in Rotational Shifts (Yes/No):

• Availability to Attend an In-Person Interview at our Bangalore Office on 15th October 2026 (Yes/No):

Role: Associate Service Desk Analyst (L1 Support) Location: Bengaluru, India

Experience: 2-4 Years

Work Schedule: Rotational Shifts

Before applying, we encourage you to learn more about CSC and our culture:

https://www.cscglobal.com/cscglobal/home/

Intro

We are looking for an Associate Service Desk Analyst to join our Global IT Service Team and provide first-level technical support to users across the organization. The role involves handling service desk tickets, troubleshooting hardware and software issues, supporting Microsoft technologies, and ensuring a high level of customer satisfaction.

This position offers an opportunity to work in a fast-paced global environment while gaining exposure to a broad range of IT infrastructure, support processes, and service management best practices.

Some of the things you'll be doing:

- Providing Level 1 technical support to end users
- Handling incidents and service requests through the Service Desk
- Troubleshooting Windows OS, Microsoft Office, Exchange,



and Active Directory-related issues
- Supporting user account administration and access management
- Diagnosing basic networking, messaging, and infrastructure issues
- Working closely with internal IT teams to resolve technical problems
- Following SLA commitments and ITIL best practices
- Performing incident analysis and assisting in root cause investigations
- Creating and maintaining support documentation, SOPs, and user guides

• Providing both onsite and remote support to users

What technical skills, experience, and qualifications do you need?

- 2-4 years of experience in IT Service Desk / Technical Support / Desktop Support
- Experience supporting Windows OS and Microsoft Office applications
- Knowledge of Active Directory user and group management
- Exposure to Microsoft Exchange / Office 365 Administration
- Basic understanding of networking and infrastructure troubleshooting
- Familiarity with ticketing tools such as ServiceNow, Remedy, Jira, etc.
- Understanding of Incident Management and SLA-driven support environments
- ITIL knowledge or certification is an advantage
- Solid troubleshooting and problem-solving skills
- Excellent communication and customer service skills

• Willingness to work in rotational shifts

Please share the below details:

- Total Years of Global IT Support / Service Desk Experience:
- Relevant Experience in L1 Service Desk Support:
- Experience with Ticketing Tools (ServiceNow/Jira/Remedy/etc.):
- Experience with Network Troubleshooting (Yes/No):
- Current Company:
- Current CTC:
- Expected CTC:
- Current Location:
- Notice Period:
- Availability to Join Within 30 Days (Yes/No):
- Willingness to Work in Rotational Shifts (Yes/No):

• Availability to Attend an In-Person Interview at our Bangalore Office on 15th October 2026 (Yes/No):

We look forward to hearing from you. Kindly share your updated resume along with the requested details if you would like to participate in the hiring process. Regards,

Chaithanya Belliappa

Talent Acquisition Partner

Email: [email protected]

📌 Associate Service Desk AnalystSupport - Bangalore (Bengaluru)
🏢 CSC
📍 Bengaluru