METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
Collaborating with collection and cash application team as per requirement.
Meeting productivity and quality benchmark defined from time to time
Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
Ensuring deliverables as per agreed SLA's.
Invoice delivery on complicated account models.
Dispute coding in advance based on trends.
High volume dispute code identification.
Handle email communication for new accounts and accounts with low transaction counts (Digital correspondence).
Monthly submission of small dollar write offs.
Monthly submission of offsets.
Missing remittance support.
Monthly creation of customer statements for complicated account models.
Other tasks as needed.
What You Need to Succeed
Education
B.Com
Technical Skills
3-4 years' experience into International customer service preferably into cash collections.
Proficiency in a window based system.
Mid-to-high level Excel skills (proficiency with formulas and functions, sorting, filtering, cross-referencing data, etc)
Experience analyzing data to identify trends, missing elements, and other inconsistencies.
SAP knowledge will be preferred.
Telephonic skills should be excellent.
Our Offer to You
"One Team" that thrives on collaboration and innovation.
Opportunities to work with Global teams.
An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.
Equal Prospect Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.