We are looking for a motivated and customer-focused Assistant Service Manager to support the daily operations of our Yamaha two-wheeler service centre. The ideal candidate should have good technical knowledge of two-wheelers, strong customer service skills, and the ability to coordinate workshop activities to ensure efficient and timely vehicle servicing.

Key Responsibilities

- Assist the Service Manager in managing the day-to-day operations of the service centre.
- Coordinate with service advisors, technicians, and workshop staff to ensure smooth workflow.
- Monitor vehicle servicing, repairs, and maintenance to ensure timely delivery.
- Ensure high standards of service quality and customer satisfaction.
- Handle customer complaints, service-related queries, and escalations professionally.
- Explain repair requirements, service recommendations, and estimated costs to customers.
- Monitor technician productivity, workshop efficiency, and job completion timelines.
- Ensure proper preparation and follow-up of job cards, service records, and customer invoices.
- Promote periodic maintenance, genuine Yamaha spare parts, and additional service requirements.
- Coordinate with the spare parts department to ensure the availability of required parts.
- Ensure compliance with Yamaha service standards, workshop safety procedures,



and company policies.
- Assist in achieving service revenue, customer satisfaction, and workshop performance targets.
- Maintain proper housekeeping, discipline, and organization within the workshop.
- Follow up with customers after service to obtain feedback and encourage repeat visits.

Requirements and Qualifications

- Diploma or ITI in Automobile Engineering or Mechanical Engineering is preferred.
- Experience in a two-wheeler service centre, preferably with Yamaha or another reputed motorcycle brand.
- Good knowledge of two-wheeler servicing, maintenance, and repair procedures.
- Robust customer handling, communication, and team coordination skills.
- Ability to manage workshop workflow and resolve service-related issues.
- Basic computer knowledge and familiarity with job card or dealer management systems.
- Leadership skills, a positive attitude, and a customer-focused approach.

Preferred Experience

- 2–5 years of experience in two-wheeler service operations, with relevant supervisory experience preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Service Manager (Palarivattom)
🏢 INDEL AUTOMOTIVE PRIVATE
📍 Palarivattom