- Responsible to achieve daily / weekly / monthly targets as specified by the BM
- Maintain & follow grooming standards as specified in the SOP Manual
- Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
- Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & Travel Agents 5. Ensure that customer is provided with complete details pertaining to the product & cost
- Responsible for relationship building and servicing the city PSA & TAs
- To maintain query turnaround time as per SOP
- Initiate telesales calls for follow ups & closure of sales bookings
- Responsible to coordinate with service team for post-sale process
- Maintain Daily Sales Report
- Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on recent offers
- Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
- Adhere to company policy and systems
- Ensure zero monetary losses by cancellation of liabilities and timely collections
- Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 16. Ensure compliance to systems and process as per audit requirement.
- Ensuring Business Losses are reduced.
- Attending to customer escalations and resolving them in a timely manner.
- Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
- Understanding the market and gaining competition insights and accordingly changing plans and strategy.
📌 Assistant Sales Manager (Bengaluru)
🏢 Thomas Cook India
📍 Bengaluru
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