Job Summary

We are looking for a skilled and experienced Assistant Manager – Training & Quality to join our BPO operations team. The ideal candidate should have more than 2 years of experience in the quick commerce industry, with solid communication skills and expertise in employee training, quality monitoring, performance improvement, and process adherence.

Key Responsibilities

- Manage training and quality functions for BPO operations.
- Conduct training sessions, refresher training, and coaching for employees.
- Monitor call quality and customer interactions to ensure compliance with quality standards.
- Identify performance gaps and implement improvement plans.
- Conduct quality audits and provide constructive feedback to team members.
- Track training effectiveness, quality scores, and key performance metrics.
- Collaborate with operations teams to improve customer experience and operational efficiency.
- Ensure adherence to SOPs, process guidelines, and company policies.

Required Qualifications & Skills





- Minimum 2 years of experience in the quick commerce industry.
- Relevant experience in BPO training, quality assurance, or operations.
- Excellent verbal and written communication skills.
- Strong leadership, coaching, and team management abilities.
- Good analytical skills and attention to detail.
- Ability to manage multiple responsibilities and meet performance targets.
- Knowledge of quality metrics, training methodologies, and process improvement.

Salary: Up to ₹42,000 CTC per month, depending on experience and skills.

Job Type: Full-time

Preferred Candidate: Candidates with quick commerce experience and a strong background in BPO training and quality are encouraged to apply.

Pay: Up to ₹42,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Provident Fund
- Work from home

Work Location: Remote

📌 Assistant Manager Training & Quality (India)
🏢 Eternity Digi infotech services
📍 India