Key Responsibilities

- Assist the Operations Manager in managing end-to-end sales and achieving business targets
- Lead, guide, and motivate Team Leaders & Sales Executives
- Monitor key performance metrics, including SLA, AHT, Productivity, Conversion, Quality, Shrinkage & Attrition
- Drive sales performance, revenue generation, and conversion rates
- Identify performance gaps and implement improvement plans
- Analyze daily, weekly, and monthly MIS reports to track team performance
- Handle escalations and ensure smooth day-to-day operations
- Coordinate with HR, Quality, Training, WFM, and Client teams
- Support strategies to improve productivity, control attrition, and reduce shrinkage
- Ensure adherence to process guidelines, quality standards, and operational targets

What We're Looking For





Graduate in any discipline

5–7+ years of experience in BPO Sales

Strong knowledge of SLA, AHT, MIS, Shrinkage, Attrition & Productivity

Proven experience in team handling, performance monitoring, and sales operations

Solid analytical, communication, and problem-solving skills

Ability to manage target-driven teams and achieve business objectives

Prior experience as a Assistant Manager or in a similar leadership role will be preferred

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Assistant Manager Sales (Bidhannagar)
🏢 Fastinfo Legal Services
📍 Bidhannagar