- Hands-on OSD viewing, review, interpretation, and gap analysis.
- Strong working knowledge of QSD review and compliance monitoring.
- Ability to identify and fill gaps in process documents without changing approved business intent.
- Good written and verbal communication, including professional stakeholder follow-up.
- Good proficiency in Microsoft Excel, including data validation, formulas, PivotTables, lookups, conditional formatting, and tracker preparation.
- Good proficiency in Microsoft PowerPoint for audit summaries, compliance dashboards, and leadership-ready presentations.
- Ability to understand requirements, evidence, controls, process flows, and approval matrices.
- Working knowledge of audit methodology, risk identification, root-cause analysis, CAPA tracking, and document control.
- Strong attention to detail, analytical thinking, organization, and ability to manage multiple review deadlines.

Responsibilities

- Review Operations Standards Documents (OSDs), Quality Standards Documents (QSDs), SOPs, policies, process maps, and related controlled documents for completeness, accuracy, consistency, and compliance alignment.
- Analyze OSD content and supporting evidence to identify control gaps, missing information, outdated references, process deviations, and documentation inconsistencies.
- Partner with process owners to close gaps in process documents, update required sections, and maintain explicit version history and approval evidence.




- Perform ongoing compliance reviews and sample-based checks to assess adherence to QSD, approved processes, contractual requirements, and applicable internal standards.
- Support internal and external audits by preparing evidence, validating documentation, tracking observations, and coordinating timely closure of action items.
- Facilitate approved process and documentation changes, communicate requirements, and monitor implementation through closure.
- Review and comprehend business, regulatory, contractual, and quality requirements received from stakeholders and translate them into review checkpoints.
- Maintain compliance trackers, action logs, review calendars, dashboards, and management reports using Excel and PowerPoint.
- Conduct root-cause discussions for recurring documentation or compliance issues and support corrective and preventive action plans.
- Escalate material gaps, overdue actions, and emerging risks to the Manager with clear facts and recommended next steps.
- Ownership and accountability for assigned reviews and closures.
- Collaborative approach with process owners, Quality, Operations, Legal, Risk, and other stakeholders.
- Professional judgment, confidentiality, integrity, and willingness to challenge gaps constructively.
- Learning agility and ability to adapt to revised standards, templates, and compliance expectations.

Qualifications

Bachelor Degree in relevant field with 3 - 6 years of relevant experience

📌 Assistant Manager - Quality Excellence (Uttar Pradesh)
🏢 EXL
📍 Uttar Pradesh