Key Responsibilities

1. Team Management

- Lead, train, and manage the presales team, including telecallers and customer relationship executives.

- Set team targets, monitor daily performance, and ensure achievement of lead qualification and site-visit targets.

- Conduct regular performance reviews and provide coaching to team members.

1. Lead Management & Conversion

- Manage leads generated through digital marketing, property portals, campaigns, referrals, and other sources.

- Ensure timely follow-up with prospective customers through calls, WhatsApp, emails, and other communication channels.

- Qualify leads based on customer requirements, budget, location preferences, and purchase timelines.

- Improve lead-to-site-visit and site-visit-to-sales conversion ratios.

1. Sales Coordination

- Coordinate with the sales team to schedule site visits and ensure smooth lead handovers.

- Track customer feedback, site-visit outcomes, and booking progress.

- Work closely with marketing and digital marketing teams to improve lead quality and campaign effectiveness.

1. CRM & MIS Reporting

- Ensure accurate lead entry, follow-up tracking, and status updates in the CRM system.

- Prepare daily, weekly, and monthly MIS reports on lead generation, calls, follow-ups, site visits, and conversions.

- Analyse lead sources, conversion ratios, team productivity, and campaign performance.

1. Customer Engagement

- Ensure qualified communication and a positive customer experience throughout the presales process.

- Handle customer queries and coordinate with the sales team for timely resolution.





- Maintain a structured follow-up process to nurture prospective buyers until the site visit or sales handover.

1. Process Improvement

- Develop and implement effective calling scripts, lead qualification processes, and follow-up strategies.

- Identify gaps in lead management and recommend measures to improve productivity and conversions.

- Ensure adherence to company policies, sales processes, and reporting standards.

Required Skills

- Strong experience in real estate presales and team handling.

- Excellent communication and customer-handling skills.

- Experience in lead management, lead qualification, and conversion tracking.

- Good knowledge of CRM software, Excel, and MIS reporting.

- Strong analytical, leadership, and problem-solving abilities.

- Ability to work with sales and digital marketing teams to achieve business targets.

Preferred Candidate Profile

- 6-10 years of relevant experience in real estate presales.

- Experience with residential apartments, gated communities, or high-rise residential projects preferred.

- Prior experience managing a presales team in a real estate developer organization.

- Candidates with strong CRM knowledge and proven lead-to-site-visit conversion performance will be preferred.

Key Performance Indicators (KPIs)

- Lead response time and follow-up efficiency.

- Lead qualification and contactability rates.

- Lead-to-site-visit conversion ratio.

- Site-visit attendance and sales-team handover efficiency.

- Team productivity and target achievement.

- CRM data accuracy and reporting compliance.

Interested candidates: Please send your updated resume via WhatsApp to (phone hidden).

📌 Assistant Manager-Presales (Female) (Hyderabad)
🏢 Vertex Vega Developers
📍 Hyderabad