Assistant Manager - International Non-Voice Operations

Location: Chennai

Company: Datamark BPO Services Pvt Ltd

About the Role

We are seeking an experienced Assistant Manager - International Non-Voice Operations to lead and manage back-office operations while driving service excellence, team performance, productivity, and client satisfaction. The ideal candidate should have strong people management skills and experience handling international non-voice processes.

Key Responsibilities

- Manage day-to-day international back-office/non-voice operations.
- Lead, coach, and develop teams to achieve business objectives.
- Monitor and drive SLA, KPI, quality, and productivity targets.
- Handle client communications and stakeholder management.
- Analyze operational metrics and implement process improvements.
- Conduct performance reviews, feedback sessions, and team development initiatives.
- Manage escalations and ensure timely resolution.
- Drive continuous improvement projects to enhance efficiency and customer experience.
- Ensure compliance with organizational and client requirements.
- Support workforce planning, resource allocation, and capacity management.

Required Skills & Experience




- 5+ years of experience in BPO/BPM operations.
- Minimum 2+ years of experience in Team Lead/Assistant Manager/Operations Management role.
- Experience in International Non-Voice or Back Office Operations.
- Strong people management and team handling experience.
- Experience managing client expectations and stakeholder relationships.
- Solid analytical, reporting, and decision-making skills.
- Excellent verbal and written communication skills.
- Hands-on experience with SLA, KPI, Quality, and Productivity management.

Preferred Skills
- Lean Six Sigma certification (preferred).
- Exposure to transition, process excellence, or continuous improvement initiatives.
- Experience in shared services, transaction processing, or banking operations will be an added advantage.

What We're Looking For

International Process Experience

Back Office / Non-Voice Operations Experience

Team Handling & People Management

Client & Stakeholder Management

SLA / KPI Management

Process Improvement Mindset

Interested candidates can apply with there updated resume.

📌 Assistant Manager (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai