Job Purpose The Assistant Manager – Billing will be responsible for overseeing billing authorisation, sales invoice verification, credit note validation, statutory compliance, and exception management. The role ensures the accuracy and timely release of customer invoices, adherence to internal policies and customer agreements, revenue protection, and effective coordination with Sales, Accounts, and Operations to minimise billing discrepancies and customer complaints.

Key Responsibilities:

A. Sales Invoice Verification & Authorisation

- Verify sales orders, delivery challans, customer contracts, pricing, quantities, and applicable taxes before authorising invoices.
- Review system-generated invoices for accuracy and completeness before final release to customers.
- Ensure invoices are authorised and approved in accordance with the organisation's delegation of authority and internal policies.
- Review discounts, credit terms, special pricing arrangements, and other exceptions to ensure appropriate approvals are obtained.
- Identify, investigate, and rectify discrepancies before invoice authorisation.

B. Credit Note Validation & Approval

- Review and validate credit note requests arising from sales returns, pricing errors, discounts, service-related issues, and other approved adjustments.
- Cross-check credit note requests against original invoices, supporting documents, contractual terms, and approval records.
- Ensure credit notes are processed only after appropriate verification and authorisation.
- Identify and reject fraudulent, duplicate, unsupported,



or unauthorised claims to safeguard company revenue.

C. Statutory & Regulatory Compliance

- Ensure billing activities comply with applicable GST regulations, TDS requirements wherever applicable, and other relevant statutory provisions.
- Verify the accuracy of tax calculations, invoice details, and supporting documentation.
- Ensure compliance with customer agreements, approved commercial terms, and internal billing policies.
- Maintain proper documentation and audit trails for all authorised invoices, credit notes, and billing adjustments.

D. Billing Operations & SLA Management

- Ensure timely verification and approval of sales invoices within agreed Service Level Agreement (SLA) timelines.
- Prioritise urgent and business-critical invoices to support timely billing and healthy cash flow.
- Monitor pending invoices, approval backlogs, and unresolved billing exceptions.
- Ensure smooth coordination between billing, finance, and operational teams for timely invoice release.

E. Exception Management & Dispute Resolution

- Identify, investigate, and resolve billing mismatches relating to price, quantity, taxes, contractual terms, discounts, and delivery documentation.
- Coordinate with Sales, Accounts,



Operations, and other relevant stakeholders to obtain clarifications and resolve discrepancies.
- Analyse recurring billing errors and customer disputes to determine their root causes.
- Recommend corrective and preventive measures to reduce billing inaccuracies and customer complaints.

F. Audit, Reporting & Process Improvement

- Maintain accurate records of invoice approvals, credit notes, billing adjustments, and supporting documents.
- Provide necessary documentation and explanations for internal and external audit requirements.
- Prepare and maintain MIS reports on invoice volumes, approval turnaround time, pending invoices, credit notes, billing errors, and SLA compliance.
- Identify opportunities for process automation, standardization, and workflow improvements in billing authorisation.
- Support the implementation of internal controls to improve billing accuracy, operational efficiency, and revenue assurance.

Educational Qualifications & Experience

Education:

- Bachelor's degree in Commerce, Accounting, Finance, or a related discipline.
- MBA in Finance, M.Com, or a relevant qualified qualification will be an added advantage.

Experience:

- Relevant experience in billing, invoicing, finance operations, or accounts receivable.
- Prior experience in invoice authorisation, credit note validation, statutory compliance, and billing exception management will be preferred.
- Experience in ERP systems and managing cross-functional billing workflows is desirable.

📌 Assistant Manager – Billing (Ahmedabad)
🏢 Ishan Technologies
📍 Ahmedabad