Job Title: Application Support Engineer

Experience: 1-2 Years

Location: [Location]

Employment Type: Full time

About the Role

We are seeking a proactive and detail-oriented Engineering Support Engineer with 1-2 years of experience to join our support team. The ideal candidate will be responsible for monitoring production systems, analysing incidents, troubleshooting technical issues, ensuring service availability, and collaborating with cross-functional teams to provide timely resolutions and maintaining system reliability, stability, and performance.

Key Responsibilities

- - Provide application and technical support for production environments.

- Monitor applications, services, and infrastructure to ensure high availability and performance.

- Investigate, diagnose, and resolve incidents within defined SLA's.

- Perform root cause analysis (RCA) for recurring issues and support preventive actions.

- Coordinate with Development, QA, Infrastructure, and Business teams for issue resolution.

- Execute system health checks and maintenance activities.

- Manage support tickets, track incident life-cycles, and provide regular status updates to stakeholders.

- Support application deployments, configuration changes, and release activities.

- Prepare operational reports, incident summaries, and knowledge base documentation.

- Participate in shift support, weekend support, and on-call rotations as required.

Required Qualifications

- - Bachelor's degree in Engineering (B.E./B.Tech) in Computer Science, IT, Electronics, or related fields.

- 1-2 years of experience in Application Support,



Production Support, Technical Support, etc.,

- Experience working in a 24x7 support environment is preferred.

- Understanding of ITIL processes, incident management, and change management practices.

Technical Skills

Must Have

- - Strong SQL knowledge and ability to write queries for troubleshooting.

- Experience analysing application logs and troubleshooting production issues.

- Understanding of APIs, web services, and client-server architecture.

- Knowledge of Windows/Linux operating systems.

- Experience with monitoring tools like Grafana, Kibana, ELK, Dynatrace, etc.,

- Understanding of DevOps, CI/CD pipelines, and deployment processes.

- Familiarity with ticketing tools.

- TOOLS: Linux, SQL, Grafana, Prometheus, Loki, Kubernetes, AWS, CI/CD(GO-CD), Zenduty.

Good to Have

- - Basic scripting knowledge (Shell scripting).

- Exposure to Cloud platforms such as Azure, AWS, or GCP.

Soft Skills

- - Strong analytical and troubleshooting abilities.

- Excellent verbal and written communication skills.

- Ability to work under pressure and manage multiple priorities.

- Strong customer and stakeholder management skills.

- Good documentation and reporting capabilities.

- Collaborative mindset with a focus on continuous improvement.

Key Performance Indicators (KPIs)

- - Incident response and resolution within agreed SLA's.

- Reduction in recurring production issues.

- Timely completion of RCA and problem management activities.

- System up-time and stability.

- Stakeholder and customer satisfaction.

📌 ASE I (Bengaluru)
🏢 OLIVE CRYPTO SYSTEMS PRIVATE
📍 Bengaluru