Roles and Responsibilities:

- Provide technical support, administration, and maintenance for business-critical applications.

- Monitor application performance, availability, and overall system health.

- Troubleshoot application issues, analyze logs, and identify root causes to minimize downtime.

- Manage incidents, service requests, and problem tickets in accordance with defined SLAs.

- Perform application configuration, routine maintenance, upgrades, and patching.

- Monitor application jobs, batch processes, and scheduled tasks to ensure successful execution.

- Work with database, server, network, and infrastructure teams to resolve technical issues.

- Perform basic SQL queries and database troubleshooting to validate data and investigate application issues.

- Coordinate application deployment, release management, and change management activities.

- Maintain application documentation, operational procedures, and troubleshooting guides.

- Support backup, recovery, disaster recovery, and business continuity activities.

- Proactively identify recurring issues and implement preventive measures to improve application stability.

- Coordinate with vendors and other technical teams for complex issue resolution.

- Prepare daily operational reports, incident summaries, and shift handover reports.

- Ensure compliance with security policies, operational standards, and ITIL processes.

- Provide production support during business-critical activities and participate in rotational shifts or 24/7 support, as required.





Preferred candidate profile

- Bachelors degree in Computer Science, Information Technology, or a related technical field.

- Relevant experience in application support, application administration, or production support, preferably in a data center environment.

- Strong knowledge of application monitoring, troubleshooting, incident management, and problem resolution.

- Basic to advanced knowledge of SQL and database troubleshooting.

- Familiarity with Windows Server and Linux/Unix operating systems.

- Understanding of networking fundamentals, including TCP/IP, DNS, ports, and connectivity troubleshooting.

- Experience with monitoring tools, ticketing systems, and ITSM processes such as ServiceNow, Jira, or BMC Remedy.

- Knowledge of ITIL processes, SLA management, Root Cause Analysis (RCA), and change management.

- Ability to analyze application logs, identify technical issues, and coordinate with infrastructure, database, and network teams.

- Solid analytical, communication, documentation, and problem-solving skills.

- Ability to work independently, manage multiple priorities, and handle critical production incidents.

- Willingness to work in rotational shifts and provide 24/7 operational support, if required.

- A proactive approach to identifying recurring issues and improving application availability, performance, and reliability.

Contact Name: Aparna ( Project Manager)

Contact Person :(phone hidden)

📌 Application Support (Patna)
🏢 MSP-Smartcity
📍 Patna