Role & responsibilities

Role The Application Support Engineer is responsible for ensuring the stability, availability, and smooth functioning of business-critical applications and IT services. The role requires strong technical troubleshooting, proactive monitoring, incident and problem management, coordination with development/infrastructure teams, and effective communication with business stakeholders

Key Responsibilities

- Provide L2/L3 production/application support for business-critical applications and services.
- Take end-to-end ownership of production incidents, from identification and diagnosis through resolution and closure.
- Troubleshoot application, database, API, batch, integration, infrastructure, and performance-related issues.
- Monitor production systems and proactively identify potential service-impacting issues.
- Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and drive corrective/preventive actions.
- Coordinate with application development, database, infrastructure, network, Bank Team, vendor, and business teams for issue resolution.
- Support deployment, release, configuration, and production validation activities.
- Review system/application logs, API responses, database queries, scheduled jobs, and monitoring alerts to identify issues.
- Execute approved database queries/scripts and operational activities while following change management and access-control processes.




- Maintain operational documentation, SOPs, troubleshooting guides, knowledge articles, incident records, and support runbooks.
- Identify recurring manual activities and recommend automation and process improvements.
- Provide timely incident updates and clearly communicate business impact, resolution status, workarounds, and recovery.
- Participate in Major Incident Management and support critical business events/releases as required.
- Mentor junior support engineers and assist in technical troubleshooting and knowledge enhancement.
- Perform trend analysis of incidents and identify opportunities to improve application availability and operational resilience.

Preferred candidate profile

Qualification & Experience

- Bachelors degree, Computer Science, IT, or equivalent qualification
- 3-7 years of experience in application/production/IT support
- Hands-on experience supporting business-critical production systems
- Experience in Banking / Financial-services applications would be an advantage

Preferred Skills

- Solid knowledge of SQL and relational databases
- Good understanding of APIs, web services and application integrations
- Understanding of ITSM processes such as Incident Management, Change Management, Problem Management, Release Management etc.
- Familiarity with application and infrastructure monitoring tools

📌 Application Support Manager (Hyderabad)
🏢 IndusInd Bank
📍 Hyderabad