Role & responsibilities

- Platform Customization &
- Operationalization: Design, configure, and extend AI Platform capabilities, service models, workflows, operational policies, escalation paths, runbooks, production controls, and operating procedures for customer applications, infrastructure, and services.

- Observability, Event Intelligence &

- Operational AI: Customize integrations across metrics, logs, traces, events, alerts, topology, and service health data; implement event correlation, alert prioritization, incident prediction, AI-assisted triage, RCA, remediation recommendations, operational copilots, and agent-driven decision support.

- Workflow Automation &

- Self-Healing: Build intelligent routing, ticket enrichment, notifications, approvals, escalations, handoffs, closures, automated remediation, runbook automation, and self-healing workflows; establish guardrails, approval controls, risk tiers, rollback mechanisms, and automation effectiveness measures.

- Operational Knowledge &

- AI Enablement: Configure and optimize runbooks, SOPs, knowledge articles, CMDB data,



service maps, architecture documentation, incident history, known-error records, and resolution evidence to power AI Platform agents, copilots, workflows, and AI-driven operations.

- Platform Integrations, Governance &

- Reliability: Develop integrations with observability, monitoring, cloud, ITSM, collaboration, and automation platforms; implement access controls, auditability, traceability, data governance, human-in-the-loop controls, and governance for AI recommendations and automated actions.

- Optimization &

- Customer Enablement: Optimize automation coverage, alert-noise reduction, ticket deflection, self-healing success, MTTA, MTTR, incident recurrence, service availability, operational efficiency, and cost outcomes; provide technical guidance, knowledge transfer, platform enhancements, and governed BAU support to customer operations, engineering, SRE, observability, and ITSM teams.

📌 AI Platform Customization Engineer - Run (Bengaluru)
🏢 Cognizant
📍 Bengaluru