– ADMISSION COUNSELLOR

JOB SUMMARY

We are looking for a proactive and target-oriented Admission Counsellor to guide prospective students and parents through the admission process. The candidate will be responsible for handling inquiries, explaining educational programs in Robotics, AI, Space & Astronomy, Aerospace, and Coding, coordinating trial classes, and converting leads into enrollments. The role also involves maintaining regular follow-ups, managing lead data in the CRM, achieving enrollment targets, collaborating with the marketing team, and ensuring a positive experience for students and parents throughout the admission journey.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

- Handle inquiries from prospective students and parents, building trust and maintaining professional relationships.
- Explain educational programs in Robotics, Artificial Intelligence (AI), Space & Astronomy, Aerospace, and Coding.
- Communicate the benefits of STEM education, highlighting problem-solving, creativity, and collaboration skills.
- Guide students and parents through program selection, schedules, fee structures, and admission procedures.
- Manage the complete admission process, from the initial inquiry to final enrollment.
- Work towards achieving monthly and quarterly enrollment targets through effective counselling and conversion strategies.
- Maintain regular follow-ups through phone calls, emails, and messaging platforms to nurture prospective leads.
- Understand students' interests and parents' concerns, address objections, and recommend suitable programs.
- Encourage parents to register for and attend trial/demo classes.
- Conduct post-trial follow-ups,



collect feedback, address concerns, and convert interested prospects into enrollments.
- Track lead progress and identify opportunities to improve lead-to-trial and trial-to-enrollment conversion rates.
- Maintain accurate and updated records of leads, interactions, trial bookings, follow-ups, and enrollments in the CRM.
- Ensure timely responses to inquiries and complete follow-ups within the defined timelines.
- Collaborate with the marketing team to support school workshops, STEM fairs, webinars, and community outreach events.
- Represent the organization professionally during events and promotional activities to generate prospective leads.
- Analyze lead data and conversion trends to improve counselling strategies and enrollment performance.
- Coordinate with the Admissions Manager and escalate complex queries, high-value leads, and service-related concerns when required.
- Ensure transparent and ethical counselling practices while maintaining a high standard of service for students and parents.
- Maintain proper records and reports to support admission tracking and performance evaluation.

REQUIRED SKILLS & COMPETENCIES

- Excellent verbal and written communication skills.
- Strong counselling, interpersonal, and relationship-building skills.
- Valuable convincing,



negotiation, and objection-handling abilities.
- Ability to understand students' learning needs and address parents' concerns.
- Strong sales orientation and a target-driven approach.
- Ability to manage leads, conduct regular follow-ups, and convert inquiries into enrollments.
- Good knowledge of customer relationship management (CRM) and lead tracking.
- Solid organizational, coordination, and time-management skills.
- Ability to analyze lead data, track conversions, and improve admission performance.
- Basic computer proficiency and familiarity with MS Office, email, and messaging platforms.
- Ability to work collaboratively with admissions and marketing teams.
- Professional attitude, attention to detail, and commitment to ethical counselling practices.
- Ability to manage multiple inquiries and meet enrollment deadlines and targets.

QUALIFICATION & EXPERIENCE

- Bachelor's degree in any discipline; a relevant educational background is an advantage.
- Experience in admission counselling, educational sales, student counselling, customer service, or business development is preferred.
- Experience in handling student and parent inquiries, lead follow-ups, and enrollment conversions.
- Knowledge of sales processes, lead management, and CRM systems is an added advantage.
- Experience in achieving sales or admission targets will be beneficial.
- Candidates with experience in educational institutions, STEM education, training centres, or edtech organizations will have an added advantage.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Admission Counsellor (Navi Mumbai)
🏢 TOPROCK Global Private
📍 Navi Mumbai